Client Policies
Client Policies Updated 1/1/26
At Humble Home Cleaning, we want every visit to go smoothly for you and for our team. Please take a moment to review our client policies before your first appointment.
Preparing for Your Cleaning
To help us make the most of your scheduled time, please have the following done before we arrive:
- •Dishes cleared from the sink and counters
- •Laundry picked up off floors and surfaces
- •Clutter cleared from areas you'd like cleaned
- •Trash bags available if needed
We clean best when we can focus on the deep stuff not organizing personal items. If your home requires significant decluttering before we can clean, we may need to adjust your quote or reschedule.
Home Access
Please ensure our team can access your home at the scheduled time. You may provide access by being home, leaving a key, a garage code, or a lockbox code on file.
If our team arrives and cannot access the property, we will attempt to reach you. If we are unable to gain entry within 30 minutes, your appointment may be treated as a late cancellation and a fee will apply.
Cancellations & Rescheduling
We totally understand that life happens — we just ask for as much notice as possible.
Repeated cancellations may result in removal from the schedule.
Condition of the Home
Our quotes are based on the general condition of your home at the time of booking. If our team arrives and the home is in significantly different condition than described (excessive clutter, buildup, or unexpected circumstances), we reserve the right to adjust pricing, limit the scope of the clean, or reschedule.
We want to be upfront with you always.
Pets
We love animals! To keep our team safe and your pets comfortable, please secure all pets in a separate room or area during the cleaning.
If a pet poses a safety concern for our team members, we reserve the right to stop service until the situation is resolved.
Fragile Items & Valuables
Please put away jewelry, fragile décor, electronics, and any items of sentimental or high monetary value before we arrive. While we handle your home with great care, we cannot be held responsible for items that were not secured prior to our visit.
Before & After Photos
Our team may take before and after photos of cleaned areas for quality control and social media. We never photograph identifiable personal items, faces, or documents. If you prefer we not take photos in your home, just let us know and we will note it on your account no problem at all.
Our Satisfaction Guarantee
Your happiness is our priority. If you're not satisfied with any part of your clean, please contact us within 24 hours of your appointment and we will return to make it right at no additional charge.
You can reach us by:
We do not offer refunds, but we will always work to make it right.
Right to Refuse Service
Humble Home Cleaning reserves the right to refuse or stop service at any time if our team encounters unsafe working conditions, pest infestations, hazardous materials, or disrespectful treatment toward any team member. In these situations, a service fee may still apply.
A Note on Gratuity
Tips are never expected, but always appreciated. 100% of any gratuity goes directly to the team member(s) who served your home.
Have questions about our policies?
We're happy to answer any questions before your clean!